Returns and Refund Policy
Please contact us in advance of any returns.
All Returns to be sent to:
The Art Centre
Florence Road Business Park
Kelly Bray
Callington
Cornwall
PL17 8EX
If you are dissatisfied with any product purchased from ABC Art Suplies Ltd for any reason it will be accepted as long as the following terms of our returns and refund policy are met:
Consumer Protection (Distance Selling) Regulations 2000
The agreement may be cancelled by you up to 7 working ways after you have received the goods and you will receive a full refund of their cost. When returning the goods you will be responsible for the cost of the return shipping and arranging the return. The goods must be sent in a manner requiring them to be signed for upon receipt. You will be required to email or post your notification of cancellation prior to returning the goods.
Faulty or Imperfect Goods
Any imperfect goods which are found to have a manufacturing defect can be returned to us under the manufacturers' warranty within 1 year of the purchase being made. All items returned will be inspected fully by ABC Art Suplies Ltd for signs of misuse or failure to follow the manufacturers handling or storage guidelines. If the products are found to have a manufacturing defect, we will send the customer an identical replacement and refund in full any reasonable shipping charges incurred by the customer when returning the faulty product.
If an identical product is not available without undue delay, we will offer the customer the choice of a full refund or where possible a similar product of similar value which will be dispatched to the customer with the shipping charges paid for by ABC Art Suplies Ltd.
Goods Damaged in Transit
We must be notified of goods damaged in transit within 48 hours of receipt of the goods by email or phone. This enables us to be remunerated through our shipping companies' terms of insurance. To notify us of goods damaged in transit please email or phone